FAQs

Frequently Asked Questions

1. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use this to follow your package every step of the way to your pet's doorstep.

2. Are Zoovesta's products made with pet-safe materials?

Yes! Every product we sell is made from non-toxic, pet-safe materials that are rigorously vetted for your pet's health and comfort. Pet safety is at the core of everything we curate.

3. How long does shipping take?

Orders are processed within 1-3 business days. Delivery typically takes 5-10 business days for international orders to the US and Europe, depending on your location and local customs.

4. Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $50.

5. What is your return policy?

We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Visit our Refund & Return Policy page for full details.

6. What if my item arrives damaged or defective?

Contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or full refund at no extra cost to you.